Quality Policy

What is Total Quality Management?

Total quality management (TQM) is one of few types of business management strategy aimed at embedding awareness of quality in all organizational processes. 'Total' in TQM implies that it is applied organization wide. 'Q' in caps brings in the paradigm of conceptual Quality and 'M' is the abbreviation for usual management with attendant functions. All types of organizations viz. manufacturing, education, hospitals, call centers, government, and service industries have reportedly deployed TQM., Even NASA space (and their science programs) does not remain insulated

What is ISO 9001 Certificate?

ISO 9000 is a family of standards for quality management systems. ISO 9000 is maintained by ISO, the International Organization for Standardization and is administered by accreditation and certification bodies. The rules are updated, as the requirements motivate changes over time.

ISO 9000 includes the following standards:

• ISO 9000 Quality management systems – Fundamentals and vocabulary describes fundamentals of quality management systems, which form the subject of the ISO 9000 family, and defines related terms.
  
  
• ISO 9001 Quality management systems – Requirements is intended for use in any organization regardless of size, type or product (including service). It provides a number of requirements which an organization needs to fulfill to achieve customer satisfaction through consistent products and services which meet customer expectations. It includes a requirement for continual (i.e. planned) improvement of the Quality Management System, for which ISO 9004 provides many hints.

Some of the requirements in ISO 9001 include a set of procedures that cover all key processes in the business;

• monitoring processes to ensure they are effective;
• keeping adequate records;
• checking output for defects, with appropriate and corrective action where necessary;
• regularly reviewing individual processes and the quality system itself for effectiveness; and
  facilitating continual improvement

A company or organization that has been independently audited and certified to be in conformance with ISO 9001 may publicly state that it is "ISO 9001 certified" or "ISO 9001 registered". Certification to an ISO 9001 standard does not guarantee any quality of end products and services; rather, it certifies that formalized business processes are being applied.

Marketing departments take advantage of public confusion and ignorance about ISO 9000. Goods and services outstanding proclaim their ISO 9000 STATUS. Most consumers suppose that ISO 9000 is the same as ISO 9001.